How to open case on amazon
How to submit a case on amazon seller central?
You can open a case by clicking on the ‘Contact Seller Support’ link at the bottom of every forum page. Also the ‘Get Support’ link at the bottom of every Seller Central page. When you contact support by phone, chat, or email a case is automatically filed.
First of all, To open a case, you will need to log in to your Amazon seller account and click on “Help” in the top right corner of the screen. A window will pop up where you can click “Contact Us” at the bottom
How to Effectively Communicate with the Amazon Seller Central (5 Tips) :
When you’re communicating with a Seller Central representative through the “Contact Us” button, there are five things you should keep in mind — here they are.
1 Be prepared with the correct info :
You need to provide the basic information about the specific problem you are having problems with, so it helps to have that information handy before you open your case. If it’s a shipment problem, be sure you know the shipment number accurately. If it’s a problem with a particular product, be sure you know the ASIN or UPC. Any other details you can provide, including screenshots, would be helpful to the representative who is assisting you.
2. Always start with email :
You will be given the option to have the representative respond to you by email or phone. We recommend always sending an email with the details of the problem you’re having and requesting an email response. It’s good to have a paper trail proving what happened in the course of your case. You may not need that paper trail in the future, but it’s good to have it just in case. Also, sometimes the representative will call you even if you request an email. Other times they call to tell you they’ve emailed you (a bit of overkill, don’t you think?). It’s a good idea to save the Seller Central number in your mobile phone’s contacts so you’ll know Amazon is on the line the next time they call.
3. Be polite :
Your mom was right: Politeness goes a long way in this world. So be polite! Even if you’re answering the third or fourth response of your case, stay polite with the Seller Central representatives. Always thank them for their time and always use the magical word “please”.
4. Use the “magic words” :
Besides the word “please,” Seller Central representatives also respond well when you use a few other good words. Amazon corporate training emphasizes core concepts that you, too, can emphasize in order to help the Amazon Seller Central representative understand your request better:
The customer experience: You’re likely aware that Amazon desires to be the most customer-centric store in the whole world. They want customers to have an amazing experience shopping on their website, in order to keep them as loyal buyers in the future. Amazon’s Seller Central representatives are trained to prioritize their customer experience over other concerns, including your personal requests as a third-party seller. If you can find a way to tell the representative how your problem is affecting the customer experience, you are much more likely to get a beneficial response.
5. Be persistent :
Maybe sometimes you won’t get a good answer on your first or maybe even second try at communicating with Seller Central. If you know the answer you receive in the first response is not correct, be persistent (but always politely persistent!) and reopen the case. This might be a good time to use the “take ownership” phrase – or you can try another magic word: escalate.
